Your privacy matters to us. This Privacy Policy explains how Tentoto collects, processes, stores, and protects your personal data when you use our platform. Please read it carefully alongside our Terms & Conditions.
All personal data is encrypted in transit and at rest using industry-standard 256-bit SSL/TLS technology. Tentoto does not store raw payment card details on its servers.
Tentoto does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. Your information is used solely to operate and improve your account experience.
You have the right to access, correct, and request deletion of your personal data held by Tentoto. Submit a formal data subject request via our 24/7 live chat or email support channels.
We collect only the data necessary to operate your account, verify your identity, and process transactions. We do not collect data beyond what is required for these purposes.
Personal data is retained only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and licensing obligations.
Tentoto uses essential and functional cookies to maintain platform performance. You may adjust non-essential cookie preferences at any time through your account or browser settings.
Tentoto ("we", "us", "the Platform", "the Operator") operates the online gaming and sports betting services available at tentoto.cam. This Privacy Policy ("Policy") sets out how we collect, use, store, share, and protect the personal data of individuals ("you", "the Player", "the User", "the Data Subject") who register an account, access, or otherwise interact with the Tentoto platform.
We recognise that privacy is a fundamental right. Tentoto is committed to handling your personal data responsibly, transparently, and in accordance with applicable international data protection frameworks. We adhere to the principle of data minimisation — collecting only what is genuinely necessary — and we do not use your data for purposes beyond those described in this Policy without your explicit consent.
This Policy applies to all data collected through the Tentoto website, mobile interface, live chat support system, and any other touchpoint through which you interact with our services. By creating an account or using the Platform, you confirm that you have read and understood this Policy and that you consent to the data practices described herein.
This Privacy Policy should be read alongside our Terms & Conditions, which together form the complete contractual and operational framework governing your use of the Tentoto platform.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, payment details, device identifiers, and IP address. |
| "Processing" | Any operation performed on Personal Data, whether by automated means or otherwise, including collection, storage, use, disclosure, or deletion. |
| "Data Controller" | Tentoto, as the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third-party service provider that processes Personal Data on behalf of Tentoto, under contractual instruction from the Operator. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose. |
| "KYC Data" | Identity verification documents submitted in connection with the Know Your Customer process, including government-issued identification and proof of address. |
| "Cookies" | Small text files placed on your device by the Platform to enable functionality, remember preferences, and collect usage analytics. |
Tentoto collects personal data through several distinct channels. The categories of data we collect, and the circumstances under which they are gathered, are described below.
3.1 Registration Data
When you create a Tentoto account, we collect your chosen username, email address, mobile phone number, date of birth, and your preferred currency (MYR / RM by default for Malaysian players). This information is required to create and maintain your account.
3.2 Identity Verification (KYC) Data
To comply with our licensing and anti-money-laundering (AML) obligations, we collect identity verification documents including copies of government-issued photo identification (such as a Malaysian MyKad or passport), proof of residential address, and, where applicable, documentation confirming the source of deposited funds. For players using payment methods such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, or Public Bank, we may collect confirmation that the payment method is registered in your name.
3.3 Financial Transaction Data
We collect records of all deposits, withdrawals, and gameplay transactions associated with your account. This includes deposit amounts, payment method type, transaction timestamps, and withdrawal destinations. We do not store full payment card numbers on our servers. Cryptocurrency wallet addresses used for USDT TRC20 and BTC transactions are retained for AML audit purposes.
3.4 Technical & Usage Data
We automatically collect certain technical information when you access the Platform, including your IP address, device type, operating system, browser type and version, session duration, pages visited, games accessed, and referral source. This data is used for platform security, fraud detection, and service improvement purposes.
3.5 Communications Data
If you contact our support team via live chat or email at [email protected], we retain records of those communications, including the content of messages and any attachments. This is used to resolve queries, improve our service quality, and maintain records of account-related interactions.
Tentoto does not collect sensitive data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification as part of our KYC obligations.
Tentoto uses the personal data we collect for the following purposes. We process your data only where we have a valid legal basis for doing so, as outlined in Section 5 of this Policy.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, maintaining, and administering your player account, including login authentication and account preferences. | Contract performance |
| Transaction Processing | Processing deposits via Touch 'n Go, DuitNow, FPX, Maybank, CIMB, and crypto; processing withdrawals to verified payment methods. | Contract performance |
| Identity Verification | Conducting KYC checks to confirm age, identity, and address in compliance with licensing requirements and AML obligations. | Legal obligation |
| Fraud & Security | Monitoring accounts and transactions to detect and prevent fraudulent activity, money laundering, and abuse of the Platform. | Legitimate interest / Legal obligation |
| Responsible Gambling | Enforcing deposit limits, self-exclusion requests, and other responsible gambling tools; identifying at-risk player behaviour patterns. | Legal obligation / Legitimate interest |
| Customer Support | Responding to and resolving queries submitted via live chat and email, including account issues, payment disputes, and technical problems. | Contract performance |
| Platform Improvement | Analysing aggregated usage data to improve platform performance, game selection, and user experience. Individual-level data is not used for this purpose. | Legitimate interest |
| Legal Compliance | Maintaining records as required by our licensing authority, applicable AML legislation, and other regulatory obligations. | Legal obligation |
| Marketing (opt-in) | Sending promotional communications about bonuses, new games, and platform updates to Players who have explicitly opted in to receive such communications. | Consent |
Tentoto relies on the following legal bases when processing your personal data, consistent with internationally recognised data protection frameworks:
Tentoto does not sell, lease, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only where necessary and in accordance with this Policy:
Any third party with whom Tentoto shares your personal data is contractually required to maintain appropriate data protection standards and is prohibited from using your data for purposes other than those specified in the applicable agreement.
As an internationally licensed online gaming platform, Tentoto may transfer your personal data to servers or service providers located outside Malaysia. Such transfers may occur in connection with data hosting, KYC processing, payment gateway operations, or game delivery infrastructure.
Where personal data is transferred to jurisdictions that may not offer equivalent data protection standards to those applicable in your country of residence, Tentoto takes appropriate safeguards to ensure your data remains protected. These safeguards may include:
By creating and using a Tentoto account, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia and consent to such transfers being carried out in accordance with the safeguards described in this Policy.
Tentoto retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal, regulatory, licensing, and audit obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account & Registration Data | For the duration of account activity, plus a minimum of five (5) years following account closure, as required for regulatory audit purposes. |
| KYC / Identity Verification Documents | Minimum five (5) years from the date of verification, in accordance with AML/CTF compliance requirements. |
| Financial Transaction Records | Minimum five (5) years from the date of the transaction, as required by applicable financial record-keeping obligations. |
| Support Communications | Three (3) years from the date of the interaction, unless a longer period is required for dispute resolution purposes. |
| Technical & Usage Logs | Up to twelve (12) months from collection, unless extended retention is required for security investigations or fraud proceedings. |
| Marketing Consent Records | Until consent is withdrawn, plus a reasonable period thereafter to evidence compliance with consent obligations. |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data destruction procedures. Anonymised, aggregated data — from which no individual can reasonably be identified — may be retained indefinitely for statistical and analytical purposes.
The Tentoto platform uses cookies and similar tracking technologies to deliver and improve its services. Cookies are small data files placed on your device when you visit our website. They allow the Platform to remember your preferences, maintain your logged-in session, and gather analytics data that helps us improve the player experience.
The following categories of cookies are used on the Tentoto platform:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
|
Essential Cookies
|
Maintain your authenticated login session, enforce security tokens, and enable core platform functionality. Cannot be disabled without preventing core features from working. | No — necessary for platform operation |
|
Functional Cookies
|
Remember your language preferences, display settings, and previously selected payment method to enhance your experience during return visits. | No — implied by platform use |
|
Analytics Cookies
|
Collect anonymised usage statistics including page views, session duration, and navigation paths. Used to understand how Players interact with the Platform and identify areas for improvement. | Yes — opt-in |
|
Optional / Marketing
|
Used by marketing partners to display relevant promotional content based on your browsing behaviour. Only active where you have explicitly opted in to marketing communications. | Yes — explicit consent required |
You may adjust your cookie preferences at any time by modifying your browser settings or through the cookie preference panel accessible on the Platform. Please note that disabling essential cookies will prevent certain platform features from functioning correctly and may restrict your ability to access games or complete transactions.
Subject to applicable data protection legislation and the limitations imposed by our legal and regulatory obligations, you have the following rights in relation to your personal data held by Tentoto. To exercise any of these rights, please contact us via live chat or at [email protected] with the subject line "Data Subject Request".
You have the right to request a copy of the personal data Tentoto holds about you, along with information about how it is processed.
You may request correction of inaccurate or incomplete personal data. Some corrections may require re-submission of identity documents.
You may request deletion of your personal data where it is no longer necessary, subject to overriding legal retention obligations (e.g., AML, licensing requirements).
You may request that we restrict the processing of your data in certain circumstances, such as while a rectification request is being reviewed.
Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing, at any time with immediate effect.
Tentoto will acknowledge all Data Subject Requests within 72 hours of receipt and will endeavour to provide a substantive response within 30 calendar days. Complex requests may take up to 90 days with notification of the extension reason.
The Tentoto platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from any individual under the age of 21. Our registration process requires all applicants to confirm their date of birth, and we verify age as part of the KYC process.
If Tentoto discovers that personal data has been inadvertently collected from an individual under the age of 21, that data will be permanently deleted and the associated account will be suspended immediately pending investigation. Any funds deposited by an underage individual will be subject to the terms set out in our Terms & Conditions regarding ineligible accounts.
If you are a parent or legal guardian and believe that a minor in your care has registered on the Tentoto platform, please contact us immediately via live chat or at [email protected] so we can take appropriate action.
Tentoto implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
No method of data transmission over the internet or electronic storage system is completely secure. While Tentoto takes all reasonable precautions, we cannot guarantee absolute security. Players are advised to use strong, unique passwords and to never share their account credentials with third parties.
The Tentoto platform may contain links to third-party services — such as payment provider portals (e.g., the Touch 'n Go eWallet app, Maybank2u, CIMB Clicks) — that are accessed when you initiate a transaction. Once you leave the Tentoto platform and interact with a third-party service, your data is subject to that third party's own privacy policy, over which Tentoto has no control.
Tentoto is not responsible for the privacy practices, data handling, or security posture of any third-party service or website that you access in connection with your use of the Platform. We recommend that you review the privacy policies of any third-party services you interact with.
Game studio partners integrated into the Tentoto platform access only the minimum data necessary to deliver their game content — typically a session token and player identifier — and are contractually prohibited from using this data for any purpose other than game delivery and audit.
Tentoto reserves the right to update or amend this Privacy Policy at any time. Changes will be effective upon publication on the Platform. The "Last Reviewed" date at the top of this document will be updated to reflect the date of any revision.
Where an amendment materially changes how we process your personal data, we will endeavour to provide advance notice through the Platform's notification system or via the email address registered to your account. In cases where our legal basis for processing changes from legitimate interest to consent, we will seek your explicit consent before proceeding.
Your continued use of the Platform following the publication of any amendment constitutes your acknowledgment of the updated Policy. If you do not agree with any change, you should stop using the Platform and may request closure of your account by contacting our support team.
If you have any questions, concerns, or complaints about how Tentoto handles your personal data, or if you wish to exercise any of your data subject rights, please contact us through one of the following channels:
Tentoto will acknowledge receipt of your enquiry within 72 hours and will respond substantively within 30 calendar days. If your concern is not resolved to your satisfaction, you retain the right to escalate the matter to the applicable data protection supervisory authority in your jurisdiction.
We take all privacy-related enquiries seriously and are committed to providing clear, timely, and helpful responses to all legitimate data subject requests.
Tentoto is committed to full transparency about how your personal data is used. If you have questions about this Privacy Policy or wish to exercise any of your data rights, our support team is available around the clock. Alternatively, explore our FAQ for quick answers.
By using Tentoto, you agree to this Privacy Policy. | Terms & Conditions | Responsible Gambling